Refund policy

1. Return Period

We offer a 30 day return policy. This means you may request a return within 30 days of receiving your order.

In addition, if your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without providing any reason.

2. Eligibility for Returns

To qualify for a return, the item must:

Be unused and unworn

Be in the same condition as received

Include original tags and packaging

Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please contact us at:

official.e8@outlook.com

Once your request is reviewed and approved, you will receive instructions on how and where to send your item.

Please note:

Returns sent without prior approval will not be accepted.

The return address will be provided upon approval.

4. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or incorrect, contact us without delay so we can assess the situation and provide an appropriate solution. Where applicable, we may request photos for verification.

5. Non Returnable Items

The following items cannot be returned:

Perishable goods

Custom or personalized products

Personal care items

Hazardous materials

Flammable liquids or gases

Gift cards

Sale or discounted items

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

6. Exchanges

If you wish to exchange an item, we recommend returning the original product first. Once your return is accepted, you may place a new order for the desired item.

7. Refunds

After receiving and inspecting your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

Your bank or card provider may require additional processing time.

If 15 business days have passed since refund approval and you have not received the funds, please contact us at official.e8@outlook.com