Shipping policy
1. Processing Time
All orders are processed within [1–3 business days] after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During high demand periods, processing times may be slightly extended.
If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout unless otherwise stated.
Estimated delivery times:
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Netherlands: [1–3 business days]
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European Union: [3–7 business days]
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International: [5–14 business days]
Please note that delivery times are estimates only and are not guaranteed.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (if applicable).
It may take up to 24 hours for tracking updates to appear in the carrier’s system.
4. Customs, Duties and Taxes
For orders shipped outside the European Union, customs duties, import taxes, and related charges may apply. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
5. Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact us at:
For customers within the European Union, risk of loss transfers only once you or a third party designated by you has physically received the goods.
If an item arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product so we can resolve the issue promptly.
6. Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to incorrect details, additional shipping charges may apply.
7. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Contact Information
For any shipping related questions, please contact:
EMPIRE 8